Personal Area FAQ
ZIM’s Personal Area, myZIM, unites under one digital platform all of the customer’s shipments, including relevant documents, invoices, notifications and more. Using myZIM, Customers will have quick and easy access to their information, 24/7. They can choose services they require, track their cargo and receive notifications according to their specific needs and definitions.
In order to connect and work in myZIM, the Customer is required to complete a short digital registration process.
Companies using myZIM will benefit from effective management of their Import/Export documentation, follow-up of their shipments 24/7 and connection to their information via their mobile devices. In addition, notifications about their cargo is sent by email or SMS, according to their specific needs and preferences. In addition, you will have the option to edit or approve your draft BL online.
The Customer will need to provide basic registration information and a Company Official will approve it and digitally sign a Digital Services Agreement (DSA) on behalf of his company. Once the request is confirmed, the Customer’s Administrator (Admin) will receive a welcome email with details on how to log into the system. The process is quick, user-friendly and completely digital.
The Admin is the Customer’s main user and is responsible to manage the Customer’s users in the system, define their permissions, and have access to all of the company’s information in myZIM. Once the registration process is complete, the Admin will be the first user to log into myZIM.
The Digital Services Agreement (DSA) is an agreement including terms and conditions applicable to all services provided via myZIM. The DSA is digitally signed by the Customer’s Company Official during the registration process.
The services available on myZIM include Export Documentation (My Shipments, B/L Copy, Sea Waybill, Booking Confirmation, Draft BL) Import Documentation (My Shipments, Arrival Notice, Delivery Order), Finance (Copy of the Freight Invoice) and the Notification service. More services will be added soon.