Making WaveZ: Extraordinary Customer Experience

What does it take to deliver extraordinary service in a global shipping company? In this episode, we meet two of the driving forces behind ZIM’s customer-first transformation. Shlomi Butansky shares how digital tools like myZIM, eZ Quote, and Ship4wd are reshaping logistics, while Karin Schweitzer reveals why human connection still matters in a world of automation. From AI-powered service to hands-on crisis response, discover how ZIM blends cutting-edge innovation with empathy — and why service is becoming the company’s ultimate competitive edge.