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myZIM is the fastest, simplest, and most personal way to manage your business with ZIM!
Become truly independent and have all the information you need at your fingertips – 24/7.

New services are now available on myZIM, with just one sign-in!

Onemyzim Instantspotquote
Onemyzim Instantspotquote

Instant Spot Quote

Onemyzim Bookbycontractorspot
Onemyzim Bookbycontractorspot

Book by Contract / Spot

Onemyzim SI VGM
Onemyzim SI VGM

Shipping Instructions & VGM

Onemyzim Cutoffdates
Onemyzim Cutoffdates

View Cut-Off Dates

Onemyzim Manageshipments
Onemyzim Manageshipments

Manage Shipments

Onemyzim Customizednotifications
Onemyzim Customizednotifications

Receive Customized Notifications

  • 90%

    of myZIM users say they will recommend it to a colleague

  • 91%

    of our Draft B/L Service users are satisfied with the service interface

  • 90%

    of our Notifications Service users are satisfied with it

  • 90%

    of myZIM users say they will recommend it to a colleague

  • 91%

    of our Draft B/L Service users are satisfied with the service interface

  • 90%

    of our Notifications Service users are satisfied with it

Myshipments 160X160
Myshipments 160X160

My Shipments

Manage your shipments easily with tracking options and a wide range of documents available in one place.

Manage your shipments easily with tracking options and a wide range of documents available in one place.

Notifications 160X160
Notifications 160X160

Notifications

Enjoy personalized customized notifications including daily reports, alerts, updates and real-time tracking of your cargo’s every move, delivered straight to your mail or mobile.

Enjoy personalized customized notifications including daily reports, alerts, updates and real-time tracking of your cargo’s every move, delivered straight to your mail or mobile.

Draftbl 160X160
Draftbl 160X160

Draft B/L

Save time and avoid delays! With Draft B/L on myZIM you can approve or edit your B/Ls easily online.

Save time and avoid delays! With Draft B/L on myZIM you can approve or edit your B/Ls easily online.

Printbl 160X160 Purple
Printbl 160X160 Purple

Print B/L

With this secure online service, you can enjoy 24/7 access to view and print your original Bills of Lading.

With this secure online service, you can enjoy 24/7 access to view and print your original Bills of Lading.

Documentation 160X160
Documentation 160X160

Documentation

A full personalized display of your import/export documents, booking confirmations, arrival notices, delivery orders and more.

A full personalized display of your import/export documents, booking confirmations, arrival notices, delivery orders and more.

Invoices 160X160
Invoices 160X160

Invoices

Access your financial documents with ZIM, including various invoices for freight, demurrage and more.

Access your financial documents with ZIM, including various invoices for freight, demurrage and more.

Zimonitor 160X160
Zimonitor 160X160

ZIMonitor™

Track your valuable cargo 24/7 with supply and return temperatures, route deviations and more!

Track your valuable cargo 24/7 with supply and return temperatures, route deviations and more!

Reefer Cargo User Friendly
Reefer Cargo User Friendly

Live Chat

Combining our digital experience with personal touch – ZIM’s dedicated representatives are available for technical support via live chat.

Combining our digital experience with personal touch – ZIM’s dedicated representatives are available for technical support via live chat.

Common questions regarding myZIM

Yes, and you can submit Shipping Instructions for confirmed bookings directly on myZIM.

The Customer needs to provide their contact details, the company’s name and address, and VAT registration number, or Tax ID in specific countries.

If you are unable to log in, your registration may still be pending confirmation by your ZIM agency. If ZIM requires more information from you to complete your registration, we will contact you as soon as possible.

Under GDPR legislation, ZIM is not the owner of your Customers' Personally Identifiable Information (PII). This means that only an authorized Customer representative can instruct the ZIM team to process a GDPR request.

You can always communicate with one of our Customer Service representatives using the live chat button.

Our CS representatives are trained to support you and resolve error messages to enable you to submit your booking. The live chat button is available within the application. 

Yes, you can follow the journey of your shipment and key events are presented in My Shipments in the Export section on myZIM.

You can also be notified regarding the progress via email notifications.

Common questions regarding myZIM

Common questions regarding booking

Yes, the myZIM booking is embedded in myZIM and available with your myZIM login details.

We offer submission of eBookings by Contract as well as Spot price, Premium, and Basic.

 

The Spot Premium price includes various advantages, such as booking confirmation within 30 minutes 24/7, guaranteed loading, space and equipment, and compensation in case we do not meet our commitment for space, equipment, or load as stated in the terms and conditions.

As part of our loading guarantee commitment, we provide the containers and a guaranteed slot for a period of three (3) days before or after the estimated time of departure (ETD). This is indicated in your booking confirmation, provided that the Customer complies with the conditions stated in the Terms and Conditions.

For bookings which include inland transportation, the guarantee depends on timely loading at the first ocean port.

If we are unable to comply with the booking confirmation details, provided that the non-compliance is not on account of any fault of the Customer, the option to apply for a compensation fee is available according to the terms and conditions.

A penalty will be applied in cases of a booking modification/amendment (for any reason), booking cancellation (in whole or in part) or on account of a ‘no-show’ by the Customer. 

A booking amendment is considered a change to transport plan such as (without limitation): a change of destination, vessel and voyage, container type, and/or number of booked containers, after the Spot Premium booking request has been submitted to the Carrier.

Additional information may be found in Terms and Conditions.

Assuming you were approved to register, your country’s origins are available for bookings by contract.
For Spot bookings the port locations are available as well as certain rail ramp locations in the US and Canada.

Currently containers include 20’ standard, 40’ standard, 40’ high cube.

Currently containers include 20’ standard, 40’ standard, 40’ high cube, 20’ reefers, and 40’ reefers.

You can book as early as 4 weeks before the expected vessel departure. The latest you can book is up to 1 day prior to expected vessel departure.

Yes. It is mandatory for you to include the Contract or Quote number when a booking by contract is created.

Yes. A myZIM booking includes a Commodity Code / Description lookup to easily help you find the required commodities for error-free submission.
The commodity information is mandatory.

Once you place an order, you should receive the booking confirmation for Spot Basic and Contract bookings within 1 hour or less, during standard working days and hours of the local agency.

For Spot Premium bookings you will receive the booking confirmation within 30 minutes, 24/7.

The confirmation will include your booking number and equipment pick-up locations. We will ensure that the goods are shipped at the port of loading.

Booking amendments, including adding or removing the number of containers, adding or removing container types, change of destination are handled via My Shipments in the Export section on myZIM.

Confirmed Spot Premium bookings cannot be amended since we are reserving your slot(s) based on the details provided. This space is limited and adding more containers is not always possible.

Yes, there is a section for Remarks.

This should be handled by sending an email to the Booking Office. You will receive a written Booking Cancellation form via email.

Yes. You may copy a complete booking or only specific information by selecting copy in one of your previous bookings in My Shipments in the Export section.

If you are unable to find a route which is listed as available on ZIM.com, please reach out to our chat team and we will ensure to update myZIM as soon as possible.

Yes, you need to select the payment term, either prepaid or collect.

Yes. In the Reference section, please select the relevant reference from the drop-down list.

To view the bookings, all relevant individuals must be added with their email addresses in the Booking Party Contact. Alternatively, your company's administrator can modify the individual user settings to allow visibility of All transactions.

Yes. Agreed credit terms will apply to your orders through myZIM.

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Common questions regarding booking

Common questions regarding Shipping Instructions

Yes, you can submit your Shipping Instructions and view them at any time in the system.

As long as the cargo details and container types are included within the scope of myZIM, you can also submit the Shipping Instructions for bookings made using a method other than myZIM.

Currently it is not possible to submit Shipping Instructions for tank containers via myZIM. 

Currently it is not possible to submit Shipping Instructions for out of gauge cargo via myZIM. 

Currently it is not possible to submit Shipping Instructions for hazardous cargo via myZIM. 

Currently it is not possible to copy data from a previous Shipping Instructions. 

Your administrator must grant you access to all transactions for your booking to appear in "My Shipments", which allows you to submit Shipping Instructions.

You must select the payment terms of either prepaid or collect. 

Our live chat agents are available to support you and assist with resolving error messages so your booking can be submitted. Access the live chat button from within the application.

Yes. Please use the "To Order" toggle button, which will change all mandatory fields to optional except the "Name" field. 

Only the original submitter of the Shipping Instructions can change or edit Shipping Instructions which have already been submitted.

In the floating pane and individual sections, mandatory fields are indicated with red if incomplete and green if complete to easily identify any missing information. 

Yes, for shipments to the US and Europe, it is necessary to indicate who will create the House B/L and, if required, provide the real shipper and consignee details.

You can submit amendments prior to the Draft B/L being issued. 

Yes, the established credit terms will apply to your orders in myZIM.

Yes, add them in the "Remarks" section. 

You can submit Shipping Instructions for non-hazardous cargo and following container types: DV20 / DV40 / HC40 / HC45 / RF20 / RF40 / RH40

Yes. Please select "Add another reference" at the top of the Booking Details page, then select "Export Customs Reference".

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Common questions regarding Shipping Instructions

myZIM Tutorials

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myZIM Spot Booking

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myZIM Booking by Contract

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myZIM SI & VGM

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myZIM Dispute

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myZIM Notifications

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myZIM Print B/L

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myZIM Draft B/L

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myZIM User Management

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myZIM ZIMonitor